Qatar Airways Customer Service Improvement Officer Jobs 2023 - Apply for Qatar Airways Careers - Jobs in Qatar 2024 Qatar Government Jobs Guru

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Customer Service Improvement Officer Vacancy in Qatar Airways – Apply for Qatar Airways Customer Service Improvement Officer Jobs

On Qatar Airways Qatar Careers official website currently published a new Qatar Jobs notification for hire Customer Service Improvement Officer job vacancy in Qatar. Candidates who have Relevant College or University qualification can apply for Qatar Airways Jobs 2023. The Company will paid impressive monthly salary after selection. Qatar Airways Jobs Salary will be QAR 2850.00-5580.00 per month expected.

Qatar Airways Jobs Customer Service Improvement Officer Brief Details According to Official Qatar Airways Qatar Careers Portal

Hiring Organisation	Qatar Airways
Name of the Position	Customer Service Improvement Officer
Job Location	Jobs in Doha
Salary	QAR 2850.00-5580.00 per month
Job Type	Airline Jobs

Job Description

Customer Service Improvement Officer

About the role:

As Customer Service Improvement Officer, you will be responsible for helping us achieve this ambition:

Deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric airport environment. Monitor customer feedback portals on a 24 hour basis and create reports on data gathered.

Accountabilities:

Deliver customer service and operational improvement campaigns, training and workshops to the HIA Operations Team
Contribute towards the creation and design of training programs, workshops and campaigns that support the awareness of operational and customer improvement initiatives for HIA Terminal Operations Team , monitoring customer feedback and analyzing emerging trends for development.
Maintain a training file if required training programmes for the HIA Terminal Operations.
Compile reports in training and campaigns delivered and suggest areas of improvement.
Conduct Customer Service delivery performance evaluations for HIA Terminal Operations team with support of the Customer Service Specialist.
Support the investigation of the customer related complaints and contribute towards recommending corrective actions.
Reduce impact of emergency or major operational disruptions affecting Hamad International Airport by supporting and monitoring the delivery of HIA service recovery tools to safeguard overall customer experience

Qualifications

About you:

Essential

Relevant College or University qualification to min Bachelor’s level
Advanced courses in training development and implementation.
Advanced courses in Customer Relationship Management
Minimum 4 years of relevant experience
Previous experience in Airport operations
Experience in classroom training delivery

Preferred

Station or HUB management experience
Experience in working in a multi-cultural environment
Experience in project management
Experience in people management and leadership within an airport operational environment