Qatar Airways Customer Care Officer Jobs 2023 – Apply for Qatar Airways Careers

We are currently hiring for your skills for managing customer feedback. The main objective of the position is to be responsible in assisting the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.

The Customer Care Officer plays an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and participates in ongoing forums to optimize the Customer Experience journey.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty – Customer Care Team         

• Relevant college or university qualification to min bachelor’s level is essential
• Minimum 4 years of experience with customer facing in an airline or hospitality
• Fluent communication skills (read, write & speak) in German and English
• Ability to analyses complex cases as presented by a customer and to determine the actual customer request and intent
• Ability to apply company policy as well as own judgement for case resolutions
• Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
• Preferred Airline reservations and ticketing qualification

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.