Qatar Airways Senior Sales Operations Agent Jobs 2024 – Apply for Qatar Airways Careers

Qatar Airways (QR) have embarked on an exciting journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Sales Operations Agent Germany.

Based in Frankfurt, you will provide five star service to Qatar Airways internal and external customers.  You will act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.

Specific Accountabilities include:

• Adhere to Standard Operating Procedures for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, oneworld, new Business and Corporate queries.
• Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
• Follow up with customers and trade partners on enquiries and requests.
• Guide junior Sales Operations Agents in QR processes and policies, to ensure smooth operations within the department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
• Support Travel Agencies with reservations related activities
• Support the development of the New Business customer pipeline by taking the lead in activities related to the qualification of new leads that can be delivered to the sales team for follow up.
• Communicate with customers or QR account managers for documentation completion.
• Produce reports for relevant markets and share monthly performance reports.

Qualifications

• High School Qualification or Equivalent with minimum 2 years of job-related experience within Aviation/ travel
• Experience in reservations/ticketing, sales support, group sales, tariffs, distribution and business analysis.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes and GDS systems
• Fluency in English and German (written and spoken) is essential for this role. You must also have the right to live and work in Germany to be considered for this role.

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