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RATP Dev Middle East Qatar Jobs 2023 Customer Experience Business Development Jobs in Qatar
On RATP Dev Middle East Qatar Careers official weRATP Dev Middle Eastte currently published a new Qatar Jobs notification for hire Customer Experience Business Development job vacancy in Qatar. Candidates who have Post graduate And good Experience can apply for RATP Dev Middle East Qatar Jobs 2023. The Company will paid impressive monthly salary after selection. RATP Dev Middle East Qatar Jobs Salary will be QAR 4,000.00 per month expected.
RATP Dev Middle East Qatar Jobs Customer Experience Business Development Brief Details According to Official RATP Dev Middle East Qatar Careers Portal
| Hiring Organisation | RATP Dev Middle East |
| Name of the Position | Customer Experience Business Development |
| Job Location | Jobs in Doha |
| Salary | QAR 4,000.00 per month |
| Job Type | Qatar Jobs |
Job Description
RKH QITARAT OPPORTUNITY
RKH Qitarat is a consortium between RATP Dev, Keolis and Hamad Group for a multi-billion, 20 year contract for the operation and maintenance of Doha Metro and Lusail Light Rail Transit (Tram) projects. As of December 2017, RKH Qitarat was formally awarded the opportunity to manage and operate both the Doha Metro and Lusail Tram Projects by Qatar Rail.
JOB PURPOSE
Reporting to the Managing Director, the Customer Experience Business Development Director is responsible for the overall passenger relationship, fare and revenue collection and ridership development of the Doha Metro and Lusail Tram networks. This position will lead a team comprised of a Marketing & Communication Manager, AFC Manager, Customer Support Manager, Revenue Protection & Sales Manager and Customer Experience Standard Manager.
This role will develop and implement the Strategic and Management Plans for the Customer Experience and Business Development department, based on a Culture of Excellence, Partnership and Sustainability and aligned with the Key Performance Requirements (KPRs) of Customer Experience and Business Development.
KEY RESPONSIBILITIES
Leadership and Management responsibilities:
- Provide clear leadership and set the vision for the Customer Experience team, based on worldwide best practice.
- Ensure that all managers have a baseline plan and that they monitor compliance, interface issues and risks.
- Promote the company’s values, role modelling them within the business and with stakeholders at all levels.
- Ensure that the company maintains high standards of ethics and social responsibility through all transactions.
- Ensure adherence to all budgets.
Main responsibilities:
- Define and monitor the relevant KPR’s and implement an action plan to drive and improve performance. Ensure proper data collection and analytical processes are in place
- Assist Qatar Rail in reviewing the design of the metro and tramway systems (including all sub systems) from an operator’s perspective
- Maximise passenger satisfaction by promoting a strong customer-oriented culture within the Company, through an engaged workforce
- Ensure the required standards of customer service is delivered by CE station staff, including: Information – travel, local, commercial and safety, Needs based response by customer group, Fare media sales
- Develop and maintain effective relationships with internal stakeholders to maximise the effectiveness of Customer Service delivery and ensure all staff contribute to achieving Qatar Rail’s vision for the Metro and Tram to become the preferred mode of transport within Doha
- Ensure processes are in place for continuous improvement of customer experience
- Carry out any other mission or work assigned by the Managing Director Director.
QHSE ACCOUNTABILITIES
- Promote a positive Quality, Health and Safety, Environment driven culture always in the workplace and attend any related meetings/briefings as required within the job role
- Comply with the Company Quality, Health and Safety, Environmental Policies and Management System Requirements
- In conjunction with the HSE&CSR Manager, ensure that all incidents including ‘near misses’ are properly reported and recorded to determine the root causes
- Submission of Hazard observations in accordance with Hazard observation reporting guidelines
- Ensure that all potential risks that may come from performed activities are identified and mitigated and ensure that employees, contractors and visitors are aware of health and safety procedures and any relevant legislation.
- Consider the Health and Safety of other persons who may be affected by their acts or omissions
- Be mindful that Health and Safety, Quality, Security and Environmental is everyone’s responsibility and as such ALL staff members are accountable for reporting and intervening in Health and Safety, Quality, Security and Environmental violations
FINANCIAL ACCOUNTABILITIES
- Budget holder for the Customer Experience and Business Development department
REQUIRED CORE SKILLS AND EXPERIENCE
- At least 15 years’ experience in customer service, including 10 years in an executive position in public transport.
- Proven experience of leading and managing teams effectively.
- Commercially astute.
- Ability to think strategically, motivate and lead teams.
- Ability to set standards and drive initiatives to meet customer expectations.
- Strong people facing and communication skills.
- Highly motivated team player with sound organisational and leadership skills.
- Structured mind-set and action-oriented person.
- Focused on safety and customer excellence.
- Fluent in English with excellent written and verbal communication skills. French and/or Arabic is desirable.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
- Graduate
- Post graduate qualification such as MBA is desirable
