Qatar Airways Cargo Services Supervisor Jobs 2023 – Apply for Qatar Airways Careers

About the Role:

This role is based within the Special Products Operations team, which is responsible for Pharma, Perishable and Live Animal Operations. As a Cargo Duty Officer, you will be responsible to Monitors, supervises, directs and controls all related activities, cargo personnel and equipment engaged in cargo warehousing and operations on a shift basis. Monitors related performance reports including deficiencies, incidents and disseminates important information to the staff and Cargo Management.
•    Monitors cargo build and break process activities through system interrogation that each step during cargo terminal operations are adhered to agreed processes to ensure aviation compliance.
•    Manages and prioritize resources for flight manifesting based on operational demands ensuring flights been built as per Revenue Management Cargo Offer maximizing aircraft space.
•    Maintains a high level of performance of staff and equipment by constantly making physical / actual checks to ensure its compliance with agreed processes.
•    Tracks time sensitive events and assignments related to charter flights and trial platforms through CROAMIS and ALTEA to ensure timely completion so the normal operational flow remains intact within targets set either by the customer or the airline for items such as local restrictions, curfew flights, quick turnaround times and ad hoc disaster relief.
•    Verifies, through spot-checks, that all cargo practices support corporate Security and Safety standards 100% of the time.
•    Acts as the point of contact for all Airline queries and respond to complaints and requests for information and assistance, interpret and explain procedures and policies pertaining to internal inquiries of management and staff.
•    Investigates any instances where shipments have not ‘Flown as Booked’ in terms of Revenue Protection for the airline to identify the process gap and initiate required corrective action.
•    Monitors and coordinates activities outside warehouse including export cargo acceptance, import cargo deliveries, pallet build up and breakdowns to ensure all shipments throughout the Cargo journey is in line with the agreed SLA’s set.
•    Liaises with airline representatives, security, customs, related government agencies and other parties involved as required or necessary to allow single point of contact ensuring to maintain operational control.
•    Perform other department duties related to his/her position as directed by the Head of the Department.

•    This vacancy is in cc930 under QAS Cargo department of QAS

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