Mashreq Bank Qatar Careers 2023 | Apply For Assistant Relationship Manager jobs Vacancy

Requisition Title : Assistant Manager, Operations

Job Number : 22000077

The official will be responsible to manage entire operations for Doha, Qatar. The Assistant manager will oversee management of appx 14 Headcount daily. Provide guidance and training to the team by implementing skills matrix and training plans. Person will also be responsible for facilitating, managing and implementing changes/ improvements and embedding a robust control and MI collation.

Knowledge, Skills and Experience

• Scrutinize and manage timely processing of transactions.
• Ensure all policies, rules and regulations, guidelines and practices are complied with before authorizing or releasing the payments.
• Ensure compliance/AML regulatory requirements are adhered while checking/crediting the transactions.
• Contact Branches//Relationship Managers//other Business Partners and seek clarification or obtain approval of transactions before processing.
• Provide day to day consultation to Branches/Internal Customers / Branches/various Departments/Units in HO with respect to ops matters in accordance with Bank’s policy/OPM/SOPs/APPM/Compliance/Anti-Money Laundering and Local rules and regulations.
• Suggest review/alignment in operating procedure wherever required to simplify workflows and to ensure that they are workable (practicable), standardized, cost effective and cover Bank risks adequately. Intervene and resolve customer queries/complaints of critical nature in order to maximise their satisfaction.
• Capture statistics to determine root cause and fix the gaps in order to maximise productivity and customer satisfaction.
• Implementation of staff training plan to develop their skills and competence in order to perform assigned task accurately as well as efficiently and facilitate their career growth.
• Involve in resolving system related issues to ensure no impact on day to day processes/activities.
• Ensure checking of various daily reports/statements/statistics and corrective/preventive actions are taken.
• Take initiative to achieve business objectives for self and help/support colleagues in achieving theirs.
• Ensure exceptions are recorded and reported in a timely manner.
• Support Centralization and other projects/initiatives.
• Ensure checking of EJ/Online reports/other reports with voucher/source documents promptly after the transactions with due
• diligence and covering all significant data i.e. authenticity and correctness/completeness of documents/vouchers.
• Coordinate with officials across the Bank to ensure that the customer related data being captured in the system are accurate and
• periodic reporting to Regulatory are error-free.
• Coordinate with Doha officials for rectification of data/reporting(corrective and preventive actions).
• Help and support on different time bound tasks/projects as and when mandated within the bank or outside the bank.
• Facilitates with vendors, PMO/MIT for getting the data quality assignments and ensuring the target dates are adhered to.
• Develop and review unit related system and procedures to keep the defined SOP related to the processes updated and suggest changes, raise URF for changes in system to make it more efficient to increase productivity.
• Ensure control on all non-financial activities in consonance with all policies, procedures and delivery standards, ultimately
• reflecting in satisfactory audit rating and high level of customer satisfactions.
• Coordinate/facilitate in updating customer data in various systems as part of Central Bank Credit Bureau from time to time.
  Governance of all Ops activities which Doha team has outsourced
• Manage all Ops project
• Manage Regulator from all Ops deliverables
• Implementation of robust productivity management model for Doha Ops
• Support regulatory reporting team for all credit bureau reporting

Apply Now

• Primary function is to help maximize recoveries and minimize losses on Bank’s classified and non-classified SME portfolio that may have resulted from business failures of the borrowers or other reasons.
• To achieve the monthly/yearly targets set forth by the senior management.
• To manage the delinquent portfolio of classified (90+ DPD) and non-classified, directly or by assisting Manager – Collection.
• Negotiate with defaulters solutions that are workable and acceptable to the Bank. It entails, inter alia, assessment of borrower’s operations, financial position, management strengths and cash-flows etc. in case of restructurings.
• To assess legal options with the legal counsels, seeking approvals for special actions, and to follow on the progress of approved actions (credit / special actions and /or court cases etc).

• Assist in setting targets for approval and ensure that the targets are achieved to management’s entire satisfaction.
• Working-out recovery strategies and remedial action plans, and obtaining approval of implementation.
• Monitoring classified portfolio on an ongoing basis and initiate appropriate remedial measures, as warranted and advised by Manager Collection.
• Participating along with (SME) RMs in negotiations with borrowers, including onsite visits to borrowers’ place of business to evaluate proposals for restructuring with special attention to cash flow capabilities and assessment of financial strength.
• Forecast the provisioning requirements for the classified portfolio as well as the non classified portfolio.
• Instituting legal actions against defaulters, monitor progress and propose next course of action. In consultation with Bank’s legal officers to evaluate effectiveness of external legal counsels.
• Manage the external agencies for skip customers to help the agency track the customers and initiate collection action for recovery of the due.
• To liaise with other external forces including law enforcement agencies to take legal recourse for recovery of dues.
• Prepare and share MIS reports for timely notification to Senior Management
• Reviewing portfolio for ongoing rationalization through write-offs.
• Managing QCB reports (provision & write/off).

• To manage the Financial and Management reporting for CIBG Qatar in line with the new Core Banking requirements and provide analytical support to CIBG/ Qatar business for ongoing business decisions
• To provide support to the Manager Finance & Planning Qatar in managing the financial and business planning process and
• implementing the reporting framework in line with the new Core banking system
  Cross functional assistance in implementation Financial and regulatory reporting framework under the new Core Banking
• system
  To act as back up for Manager Finance & Planning for matters relating to CIBG
  Support the business through analysis of performance and identifying revenue enhancement/ cost reduction opportunities

•    Evaluate and provide feedback on Business Plans and proposals and translate the same into financial plans.
•    Evaluate business performance using meaningful analytical tools
•    Co ordinate with business to ensure timely completion of a detailed planning process.
•    Highlight to senior management business issues/ opportunities
•    Ensure proper recognition of revenues and expenses of business
•    Ensure there is no revenue leakage
•    Monitor productivity of various business channels
•    Ensure business compliance to internal/ external policies
•    To formulate and finalize expense plan for the Qatar business
•    Plan and  monitor controllable expenses closely
•    To supervise the QCB reporting process in Qatar and ensure adherence to timelines
•    Regular improvement in MIS generation process to attain maximum automation
•    Ensure all IT related projects are managed effectively and completed on time.
•    Ensure smooth transition into Core Banking system after implementation

Work Location: Qatar-Doha | Group: Corporate Affairs