Five Rivers Services, LLC Careers

Five Rivers Services, LLC Qatar Careers | Apply for Service Desk Administrator Jobs Vacancy

Five Rivers Services, LLC Qatar Jobs 2021 Five Rivers Services, LLC Qatar Jobs in Qatar. Five Rivers Services, LLC Qatar Careers portal for Five Rivers Services, LLC Qatar Jobs. Qatar Government Jobs 2021 www.frqatar.com Five Rivers Services, LLC Qatar Job Vacancy Website.

Qatar Jobs Aspirants who are searching for Five Rivers Services, LLC Qatar Jobs 2021 can check here latest Five Rivers Services, LLC Qatar Jobs in Qatar. Five Rivers Services, LLC Qatar Jobs Portal currently published a job notification to hire Service Desk Administrator . All details of  Five Rivers Services, LLC Qatar Jobs 2021 available on official Five Rivers Services, LLC Qatar Careers website and below in this post. You can check all details in below. Candidates should read this post till the end to know Five Rivers Services, LLC Qatar Job vacancy requirement.


Five Rivers Services, LLC Qatar Jobs 2021 Service Desk Administrator Jobs in Qatar

On Five Rivers Services, LLC Qatar Careers official website currently published a new Qatar Jobs notification for hire Service Desk Administrator job vacancy in Qatar. Candidates who have High school diploma qualification can apply for Five Rivers Services, LLC Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. Five Rivers Services, LLC Qatar Jobs Salary will be QAR 4000.00 per month.

Five Rivers Services, LLC Qatar Jobs Service Desk Administrator Brief Details According to Official Five Rivers Services, LLC Qatar Careers Portal

Hiring Organisation Five Rivers Services, LLC Qatar
Name of the Position Service Desk Administrator
Job Location Jobs in Doha
Salary QAR 4000.00 per month
Job Type Qatar Jobs

Job Description

From command centers across the U.S. to theater operations on ground, at sea and in the air, Five Rivers Services’ (an Akima Company) personnel are at the forefront of our nation’s most vital IT, communications, and security efforts. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.
Job Summary:
Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Responsibilities:
  • Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.
  • Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
  • Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
  • May be required to work for 12 hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
  • Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.
  • Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
  • Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.
  • Performs other duties and assignments as required.
Qualifications

Minimum Qualifications:
  • High school diploma or GED.
  • Must have a minimum of one year experience in a Service Desk Environment.
  • Must have a working knowledge of Microsoft Office software.
  • Demonstrated strong customer service skills are mandatory.
  • Must have an active Secret clearance, US citizenship is required.
Certifications:
This position requires candidates to adhere to DoD 8570.01-M.
All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

IAT Level I Baseline:

A+ ce, Network+ ce, SSCP.
Please note Level II and Level III baseline are not required but are acceptable.
CE:
MCSA: Windows 10, MCSA: Windows Server 2012/2016, MCSE: Cloud Platform and Infrastructure,
MCSE: Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure
Microsoft Exam 70-398 – Planning for and Managing Devices in the Enterprise
Microsoft Exam 70-697 – Configuring Windows Devices
Microsoft Exam 70-698 – Installing and Configuring Windows 10
Server +
Material and Equipment Used:
Desktop computer, printer/copier, digital sender, telephones, Remedy 7.6, Microsoft Exchange Server 2007, Print Queue Management, Army Gold Master/Universal Gold Master, Microsoft Office with a focus on Outlook 2007, and Microsoft Internet Explorer.
Working Environment and Physical Activities:
Working environment will be in an open office area. Individual must be able to lift up to 20 lbs unassisted. Work environment will be very hot due to climatic conditions within the region. Personnel will also be required to sit and talk on the phone for long periods of time.
The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at [email protected] or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.
Please do not use the dedicated email or phone number above to inquire on the status of your job application.
In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.
Shift: Variable
Primary Location: Qatar
Organization: Five Rivers Services, LLC
Job: Information Technology
Closing Date (Period for Applying) – External: Ongoing
Travel: No
Clearance Level: SECRET

Five Rivers Services, LLC Qatar Jobs 2021 Watch Officer Jobs in Qatar

On Five Rivers Services, LLC Qatar Careers official website currently published a new Qatar Jobs notification for hire Watch Officer job vacancy in Qatar. Candidates who have High school diploma qualification can apply for Five Rivers Services, LLC Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. Five Rivers Services, LLC Qatar Jobs Salary will be QAR 20,300 per month.

Five Rivers Services, LLC Qatar Jobs Watch Officer Brief Details According to Official Five Rivers Services, LLC Qatar Careers Portal

Hiring Organisation Five Rivers Services, LLC Qatar
Name of the Position Watch Officer
Job Location Jobs in Doha
Salary QAR 20,300 per month.
Job Type Qatar Jobs

Job Description

From command centers across the U.S. to theater operations on ground, at sea and in the air, Five Rivers Services’ (an Akima Company) personnel are at the forefront of our nation’s most vital IT, communications, and security efforts. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.
Job Summary:
The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior RNOSC person in the absence of the Chief Watch Officer. The Watch Officer shall supervise the operation of the automation systems comprising the RNOSC. The Watch Officer shall perform and oversee high-level network performance and fault management under the technical guidance and direction of the TNOSC, for networks and network segments to include individual circuits and network components. Must possess technical expertise in both systems architecture and network design. Watch officers may be called on to participate in and lead design and implementation projects as required.The WO manages, monitors, and maintains situational awareness of all networks and systems under the responsibility of the RNOSC and will be responsible for resolving issues, tracking, and reporting progress through complete resolution. The candidate will also be responsible for providing operational support to users within the AOR for managing, monitoring and maintaining situational awareness of the networks and systems under RNOSC responsibility. The Network Controller analyzes and troubleshoots networks, to include network security policies and procedures, network performance tuning and trending analysis and opens trouble tickets. The Network Controller generates reports and updates trouble tickets as required.

Responsibilities:
  • Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the RNOSC.
  • Single point of contact for all communications needs and perform Enterprise services as required.
  • Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required.
  • Schedules and prioritizes individual workload, and provides status of tasking to the RNOSC Chief Watch Officer as is required.
  • Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services).
  • Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion.
  • Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed.
  • Works closely with all entities to ensure tickets are updated accurately and with the current information.
  • Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the RNOSC.
  • Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section.
  • Takes guidance and direction from RNOSC Chief/Watch Officer if service request is beyond scope of the RNOSC.
  • Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC while keeping the customer informed of progress.
  • Assists in preparing and presenting networks and systems outage reports for the RNOSC to various agencies.
  • Assists in monitoring and tracking all networks and systems under the responsibility of the RNOSC and assist in completing outage trend analysis reports.
  • Assists in providing operational status reporting to the TNOSC relating to network operations.
  • Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures.
  • Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions.
  • Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data.
  • Additional requirements may vary depending upon location.

Qualifications

Minimum Qualifications:
  • Requires a minimum of seven (7) years of experience in telecommunications sector.
  • Requires a minimum of High school diploma required or equivalent.
  • Certifications: This position requires DoD 8570.01-M, IAT Level II certification and Corresponding Computing Environment certification. Must have at least one of the following: SSCP, GSEC, Security+, CISA, GCIH, CISSP (or Associate), CASP.
  • CE certifications: Not Required.
  • Active Secret clearance required.
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
  • Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.
Material & Equipment:
  • SMS, SCCM
  • Remedy
  • Spectrum
  • Visio
  • SharePoint
Working Environment:
  • Working environment will be 90% indoor, 10% outside the individual should be able to lift up to 40 lbs unassisted.
  • Required to climb ladders, enter confined spaces and drive over rough terrain.
  • Some conditions will expose you to insulation, extreme heat, water and heights. The environment may also be very hot due to conditions within the region assigned.
The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at [email protected] or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.
Please do not use the dedicated email or phone number above to inquire on the status of your job application.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.