FIFA World Cup Jobs

FIFA World Cup 2022 Qatar Careers | Customer Care Officer Jobs Vacancy

FIFA World Cup Qatar Jobs 2021 FIFA World Cup Jobs in Qatar. FIFA World Cup Qatar Careers portal for FIFA World Cup Jobs. Qatar Government Jobs 2021 www.fifa.com FIFA World Cup Job Vacancy Website.

Qatar Jobs Aspirants who are searching for FIFA World Cup Qatar Jobs 2021 can check here latest FIFA World Cup Jobs in Qatar. FIFA World Cup Jobs Portal currently published a job notification to hire Customer Care Officer. All details of  FIFA World Cup Jobs 2021 available on official FIFA World Cup Qatar Careers website and below in this post. You can check all details in below. Candidates should read this post till the end to know FIFA World Cup Qatar Job vacancy requirement.


FIFA World Cup Qatar Jobs 2021 Customer Care Officer Jobs in Qatar

On FIFA World Cup Qatar Careers official website currently published a new Qatar Jobs notification for hire Customer Care Officer job vacancy in Qatar. Candidates who have required qualification can apply for FIFA World Cup Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. FIFA World Cup Qatar Jobs Salary will be QAR 13500.00 Per Month.

FIFA World Cup Qatar Jobs Customer Care Officer Brief Details According to Official FIFA World Cup Qatar Careers Portal

Hiring Organisation FIFA World Cup
Name of the Position Customer Care Officer
Job Location Jobs in Doha
Salary QAR 13500.00 Per Month
Job Type Qatar Jobs

Job Description

  • •Deliver effective customer care (back office and onsite) processes;
  • Follow effective communication and escalation processes;
  • Perform quality control procedures to ensure that any deviation from the requirements are detected and corrected as soon as possible;
  • Coordinate effective automated and manual case management using CRM system;
  • Coordinate solutions to pro-actively increase productivity of customer care and call centre agents, and maximise customer information and satisfaction;
  • Pro-actively identify and report on patterns and risks, and deliver processes to mitigate them;
  • Liaise with internal and external stakeholders to ensure the relevant customer care records are accessible for legal and financial purposes;
  • Analyse and report regularly on KPIs and the effectiveness of customer care and call centre services, using CRM and other systems;

FIFA World Cup Qatar Jobs 2021 Access Control Cluster Officer Jobs in Qatar

On FIFA World Cup Qatar Careers official website currently published a new Qatar Jobs notification for hire Access Control Cluster Officer job vacancy in Qatar. Candidates who have University degree or similar higher education can apply for FIFA World Cup Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. FIFA World Cup Qatar Jobs Salary will be QAR 10500.00 Per Month.

FIFA World Cup Qatar Jobs Access Control Cluster Officer Brief Details According to Official FIFA World Cup Qatar Careers Portal

Hiring Organisation FIFA World Cup
Name of the Position Access Control Cluster Officer
Job Location Jobs in Doha
Salary QAR 10500.00 Per Month
Job Type Qatar Jobs

Job Description

Key Responsibilities

  • Coordinate Stadium Authority delivery of Electronic Access Control infrastructure/facilities across cluster of venues such as:
  • Stadium Management Network (EACS Network),
  • Electronic Access Control System (EACS),
  • Physical connection as a basis for data exchange,
  • Interface software for data exchange.
  • Conduct Electronic Access Control Venue inspections and workshops;
  • Schedule Stadium Test and Final Acceptance Test at respective Stadiums considering all parties involved (FIFA Ticketing, Ticketing System Provider, Stadium Operator, Electronic Access Control System Provider, Third party provider, etc.);
  • Provide training to Turnstile Operators, Ticketing staff, SPS, etc.);
  • Verify and ensure appropriate signage implementation at the Stadiums;
  • Prepare and manage test Tickets for Stadium Test and Final Acceptance Test and perform test procedure on-site, as well as other related activities;
  • Prepare and manage test tickets for matchday-1 and match day tests and coordinate test procedures at the respective venues;
  • Coordinate and manage EAC operations during the Event;
  • Manage organisational meetings including match day debrief meetings, prepare debrief minutes including definition of action items, track bug fixing and to-dos;
  • Ensure provision of training materials for EACS Clearing Tool;
  • Support the mobile ticketing project and provide required support for configuration, deployment, testing and maintenance;
  • Any other duties that may be required.

Qualifications

  • University degree or similar higher education, in Information Technology, Computer Science or related field;

Experience:

 

  • Experience in Electronic Access Control, IT system, Integrations or Data Exchange projects;
  • 1-2 year in ticketing project for international sporting events with experience in Electronic Access Control systems and event operations;

Skills:

  • English fluency – spoken and written (required);
  • Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project);
  • Planning software and online collaboration tools (an asset)
  • Excellent communication and stakeholder management skills;
  • Strong analytical skills, detail-oriented;
  • Technology minded.

Apply Now


FIFA World Cup Qatar Jobs 2021 Transport Manager Jobs in Qatar

On FIFA World Cup Qatar Careers official website currently published a new Qatar Jobs notification for hire Transport Manager job vacancy in Qatar. Candidates who have Bachelors Degree can apply for FIFA World Cup Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. FIFA World Cup Qatar Jobs Salary will be QAR 17500.00 Per Month.

FIFA World Cup Qatar Jobs Transport Manager Brief Details According to Official FIFA World Cup Qatar Careers Portal

Hiring Organisation FIFA World Cup
Name of the Position Transport Manager
Job Location Jobs in Doha
Salary QAR 17500.00 Per Month
Job Type Qatar Jobs

Job Description

Key Responsibilities:

  • Planning the ‘Vehicle Access and Parking Permit (VAPP)’ system design, structure and categorisation and developing the ‘VAPP Plan’ for the FIFA World Cup Tournament and all pre-events including FIFA Arab Cup 2021 and the Final Draw
  • Developing and implementing the permit designs including security features (to prevent counterfeit permits in accordance with FIFA guidelines
  • Develop required VAPP Policies and Procedures to include operations plans, staff training guides, client guides and gain agreement and approval from all involved stakeholders
  • Liaising with Q22 Functional Areas, other Q22 Event Transport sub-projects and other involved stakeholders to ensure that VAPP system is fit for purpose and adapt to any local changes in tournament planning
  • Liaising with Bus and Fleet Management, Venues, Sites and Facilities sub-projects for the production of the correct numbers of VAPPs based on the latest operational needs and requirements
  • Liaising with Host Country parking and VAPPS manager to ensure integrated plan at competition and non-competition sites
  • Overseeing, the procurement of a suitable local permit supplier and subsequent contract management to ensure the correct production and supply of all required VAPPs in accordance with agreed requirements.
  • Leading and designing a robust application and distribution process based on the approved VAPP Policies and Procedures
  • Liaising with client services and functional areas to collate all VAPP requirements and setting up a central VAPP database
  • Briefing of VAPP system, policy and procedures to all staff and stakeholders involved and ensuring that all requirements are understood, integrated and implemented accordingly
  • Setting up an effective issue resolution process and a VAPP help desk for all staff and stakeholders representatives for all VAPP related requests and queries at tournament time
  • Monitor closely to ensure VAPP policies and procedures are implemented during the FIFA Tournaments and events
  • Managing a team of VAPP Coordinators to implement the VAPP processes including distribution and ensuring the successful delivery of the VAPP system across the entire footprint of the tournament
  • Overseeing general parking management with the Transport Venue teams by providing training to ensure consistent service levels and delivery at all official competition and non-competition sites to ensure a consistent methodology is applied and that all parking policies and procedures are implemented accordingly. This would include establishing a central parking allocation database and working with local counterparts and venue transport managers to address any shortfalls in supply.
  • Work with the Security function to ensure the VAPP system is fully integrated into venue security procedures and provide support with training of staff located at VAPP control points
  • Any other duties that may be required

Qualifications

  • Bachelor’s Degree in Transport, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position;
  • Master’s Degree is an additional asset.

Experience

  • Minimum of 5-7 years Transport work experience: ideally within the football or sport event;
  • Transport operations experience within at least one international mega event, ideally more than one world class sport event (e.g. World Cup and / or Olympic Games, Regional Football Tournaments, etc.);
  • Experience in planning and delivering a transport parking permit program and operating within a venue transport related role at a major events
  • Experience working in multi-functional event organisations and in dynamic and fast paced environments;
  • Experience of leading a team and proven project delivery experience;
  • Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.

Skills:

  • Good knowledge of major event transport operations particularly venue transport operations, parking and transport permits including understanding tournament/competition layouts;
  • Good knowledge of administration and project management principles;
  • Strong stakeholder management experience;
  • Ability to prioritize client’s needs, authority requirements, and FIFA/Q22 regulations;
  • Strong facilitation and interpersonal skills;
  • Must be organized and detail oriented;
  • Advanced communication and presentation skills;
  • Ability to work both independently and within a team;
  • Ability to motivate others toward a common goal;
  • Ability to understand the big picture and adapt accordingly;
  • Exceptional planning, organisational and administrative skills;
  • Ability to work and communicate in a corporate and project focused organisation;
  • Flexibility when faced with ambiguity or constant change;
  • Displays highest levels of integrity and commitment;
  • Positive attitude, patience and persistence;
  • Inter-cultural competence and sensitivity;
  • Language skills – English language fluency. Any additional language considered an advantage;
  • Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project)

Apply Now


FIFA World Cup Qatar Jobs 2021 Guest Operations Coordinator Jobs in Qatar

On FIFA World Cup Qatar Careers official website currently published a new Qatar Jobs notification for hire Guest Operations Coordinator job vacancy in Qatar. Candidates who have Bachelors or Masters’ Degree can apply for FIFA World Cup Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. FIFA World Cup Qatar Jobs Salary will be QAR 10500.00 Per Month expected.

FIFA World Cup Qatar Jobs Guest Operations Coordinator Brief Details According to Official FIFA World Cup Qatar Careers Portal

Hiring Organisation FIFA World Cup
Name of the Position Guest Operations Coordinator
Job Location Jobs in Doha
Salary QAR 10500.00 Per Month
Job Type Qatar Jobs

Job Description

Key responsibilities:

  • Lead operations planning for the Guest Management & Protocol functional area, in close collaboration with FIFA and other stakeholders.
  • Support Guest Management Manager to create and establish Concepts of Operations & policies and procedures while ensuring compliance of Q22 Policy with national policy for heads of state and government officials. Communicate Guest Management Policies and Operational Plans to all relevant stakeholders.
  • Develop and support guest management and protocol service levels as agreed between all stakeholders.
  • Establish a Guest Operations Team and delegate tasks as per the event scope. Work closely with all team members to align on all logistical requirements
  • Support & develop milestone setting and key activity matrixes for each event; manage the workflow by assessing priorities and communicating them to the team.
  • Ensure management of VIP Guests (local & international) is according to agreed operational plans.
  • Oversee coordination with Arrivals and Departures Team, Airport Authority regarding all the airport operations such as meet & greet, Immigration and; transfer from airport to hotel.
  • Support the Guest Management Manager to formulate the annual budget and ensure the periodic review of operational elements.
  • Participate in monthly Tournament Master Schedule (TMS) review with team / FIFA and assist Guest Management Manager in monitoring and ensuring compliance to the departmental budget.
  • Any other duties that may be required.

Qualifications

  • Bachelors or Masters’ Degree in Management, Sport Management/Business, Marketing & Communications, Hospitality ideal

Experience:

  • 7+ Years Protocol and Guest Management Experience

Skills:

  • English fluency – spoken and written (required)
  • Arabic fluency – an advantage
  • Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
  • Planning software and online collaboration tools (an asset)
  • Good understanding of organisational processes and policies;
  • Ability to shape and deliver operational excellence in teams
  • Strong verbal and written communication skills;
  • A collaborator who is able to foster good working relationships;
  • Excellent organisational and planning skills;
  • Good networking skills;
  • Time management and the ability to prioritize a varied workload;
  • Good understanding of budgets and financial management

FIFA World Cup Qatar Jobs 2021 Project Group Leader Administration Jobs in Qatar

On FIFA World Cup Qatar Careers official website currently published a new Qatar Jobs notification for hire Project Group Leader Administration job vacancy in Qatar. Candidates who have degree from a recognized university can apply for FIFA World Cup Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. FIFA World Cup Qatar Jobs Salary will be QAR 27,700 per month expected.

FIFA World Cup Qatar Jobs Project Group Leader Administration Brief Details According to Official FIFA World Cup Qatar Careers Portal

Hiring Organisation FIFA World Cup
Name of the Position Project Group Leader Administration
Job Location Jobs in Doha
Salary QAR 27,700 Per Month Expected.
Job Type Qatar Jobs

Job Description

To support our Tournaments & Events Division, FIFA is looking to recruit a service-oriented and communicative person as a FIFA World Cup 2022 Project Group Leader Administration.

Your duties
•    Accountable to the Head of Project for the delivery of all administrative management aspects of the Tournament Project.
•    Responsible for coordinating the project stakeholder management activities in line with direction from the Head of Project and with particular emphasis on ensuring an optimal relationship with the top management from the local entity and the Host Country.
•    Monitoring and following up across the entire project team to ensure completeness of project plans, milestones, risks and reports.
•    Acting as the overall lead on quality and uniformity of documentation, including filing, naming, version control.
•    Communicating key information to relevant stakeholders, both within and outside FIFA.
•    Organizing special events (meetings, tours, workshops, information sharing sessions, etc.) related to the project as and when required.
•    Monitoring and enforcing the required discipline related to document management (including filing, naming, version control, etc.) to ensure efficient and effective access to information.
•    Preparation of high level presentations and letters (President updates, bi-weekly Tournament reports, etc.).

Our requirements
•    A degree from a recognized university
•    Experience in project management, budget and resource planning
•    Experience in administratively supporting the overall delivery of elite-level sporting tournaments at an international level
•    At least 8 years of relevant demonstrable experience in administratively supporting projects in a dynamic and real-time environment
•    Experience working internationally and in the football/sports industry is essential
•    Precise/detail-oriented
•    Strong cultural sensitivity and excellent organizational skills
•    Reporting experience
•    Team-player
•    Experience in writing official documents in English language
•    Solution-oriented
•    Fluent in English is a must, any other or one of the FIFA languages is an advantage (German, French or Spanish)
•    Identification with FIFA values

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organization, please click “apply here” and submit your application in English (motivation letter, CV, diplomas and reference letters).

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich

Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).

Apply Now


FIFA World Cup Qatar Jobs 2020-21 FIFA World Cup Jobs in Qatar

On FIFA World Cup Qatar Careers official website currently published a new Qatar Jobs notification for hire IT Support Specialist job vacancy in Qatar. Candidates who have IT Degree or equivalent can apply for FIFA World Cup Qatar Jobs 2020. The Company will paid impressive monthly salary after selection. FIFA World Cup Qatar Jobs Salary will be 4518.00 QAR Monthly Expected.

FIFA World Cup Qatar Jobs Brief Details According to Official FIFA World Cup Qatar Careers Portal

Hiring Organization FIFA World Cup (FIFA World Cup)
Name of the Position IT Support Specialist
Job Location Location of Jobs in Doha
Salary 4518.00 QAR Monthly Expected.
Qualification IT Degree
Job Type Company Jobs in Qatar

IT Support

  • Provide hands-on first line end-user support as required (digital workplace, network operations…)
  • Installing and configuring hardware and software components to ensure usability
  • Assist new users with onboarding, induction and trainings
  • Resolve IT incidents and fulfil IT service request
  • Generation of documents for the knowledge database
  • Performing tests and evaluations on new software and hardware
  • Implement hardware/software installations/upgrades end-users
  • Supporting meetings and AV solutions
  • Coordinate arrangements for external technical support
  • Updating inventory list and performing physical inventory check.
  • Monitoring service performance of IT services.

Stakeholder Management

  • Following up the tickets escalated to the providers, looking forward the soonest resolution/fulfilment of the tickets.

Apply Now

Leave a Comment