Emovis Jobs 2023 | For Junior Roadside Engineer Jobs Vacancy

Main Functions/Responsibilities

Reporting to the VP Sales for North America, this role will assist the existing BD Teams in North America to continue to develop leads and grow the BD function as well as engaging with the Business Development global team. The Business Development global team is coordinated by the BD Director based in France and is composed of a Sales team in North America, a Sales team for EMEA LATAM based in France, a Sale team for Spain based in Spain, and Bid Managers based in France.

The role holder will take responsibility for managing the organization’s efforts to develop existing business relationships (including existing bid opportunities) as well as driving new business opportunities in the Road User Charging and Transportation industry both in North America and Globally as needed.

The role holder will be responsible for the full sales and business development lifecycle capture management from opportunity assessment through contract signature and internal handover, sometimes as Bid Manager, sometimes as support to the Bid Manager.

He / She will manage and lead the bid process and generate prospects/leads in the acquisition of new business for RUC and Transportation business. Working with the Business Development global team, the role holder will be responsible for leading all Business Development and Sales efforts to identify, structure and capture new business in the RUC and Transportation sectors and take responsibility in the development of ‘winning’ relationships with key stakeholders in the RUC and Transportation mobility sectors.

Duties and Responsibilities

• Represent Emovis at transportation/mobility events and exhibitions to create brand awareness.
• Seek out and recognise new business opportunities in the Transportation Mobility sector.
• Manage the development of RUC and electronic toll collection sales and new business development.
• Assist the Business Development global team as well as in North America to develop from concept and present new product/service initiatives to prospective clients.
• Manage and deliver the planning, preparation, and presentations for client meetings.
• When acting as Bid Manager, manage the bid process for potential new business opportunities across North America by winning new business by creating winning business proposals/quotations with the support of the Emovis central areas (IT; Operations; Finance; Legal; HR; etc).
• When acting as support to Bid Manager, support the bid team (both nationally and globally) by managing and developing internal relationships, Sales and Business Development teams, operations teams (both nationally and globally) solution architects, legal advisors, program and contract managers and internal financial analysts.
• Develop and nurture external stakeholder relationships with a view to the development of new business (Local State/Federal administrations, councils etc.).

Personal Specification:

The ideal candidate will have a combination of sales/business capture, business development (BD), project management, and proposal management experience to lead complex and high-priority business opportunities, both government and commercial across North America. Experience with the identification of resources needed to pursue new transportation/urban mobility business opportunities.

The candidate will have experienced client engagement at a senior level and show a track record of pricing, teaming, and proposal strategy. Show an entrepreneurial drive and excitement to make a direct contribution to the growth of our North American business, working across the multiple divisions.

• Masters in Business Administration/ equivalent or a Juris Doctor(JD)
• Must have at least 10+ years’ experience in business development and business capture management, ideally for Transportation or Utilities-related projects in the public Transport/Urban Mobility sector space.
• Must have experience of developing and running a services or technology business from scratch and can provide evidence of driving a business through its life cycle (concept development, start up, financing, resourcing, business development, sales, customer engagement etc.)
• Post Graduate degree required (MBA or Equivalent)
• Strong association and active involvement (Committee or Board position) with the tolling industry’s trade association – the International Bridge, Tunnel and Turnpike Association (IBTTA), in particular must have Committee Member experience (Chair or Senior Involvement) in IBTTA programs.
• Must have previous experience running and managing a high-volume Contact Centre Business.
• Strong organizational and project management skills to drive efforts to completion (PMP preferred but not required)
• Strong communication and interpersonal skills including verbal and presentation skills to individuals and groups, internally and externally
• Strong writing skills to include development of content incorporating key win themes in a clear and concise manner
• Superior proficiency with Microsoft Office Professional Suite (e.g., Word, PowerPoint, Excel, etc.).
• Excellent presentational and communications skills are essential
• Skilled people management experience

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Please note that you must be eligible to work in Qatar

The Roadside Support Engineer will be required to deliver 24/7 technical break fix and installation project support to the customer in line with the roadside tolling services provided within agreed SLA. This will require the investigation and rectification of all roadside equipment incidents and problems on the customer’s supported systems. The work pattern is between Sunday and Thursday 09:00 – 17:30, with 24/7 on call support rota required.

Responsibilities

• Effectively monitor business critical services and applications, identifying improvements including corrective and preventative maintenance interventions
• Provide technical and functional support to the business for all applications and raising/tracking bugs where necessary
• Plan and undertake changes to software/hardware/infrastructure including 3rd party components e.g. ANPR cameras, detection and classification lasers
• Prepare and produce system documentation in accordance with company and ISO9000 policies and procedures
• Review implementation and deployment designs including circuit diagrams
• Install and configure requisite bespoke applications and test accordingly
• Maintain up to date awareness of developments in Roadside technologies and identify how appropriate ones can be applied to customer organisations
• Maintain and order spares as per onsite and project requirement
• Maintain and have access to RSE engineer toolkit at all times
• Provide timely and accurate ticket updates and progress all incidents and problem tickets within preferred web helpdesk toolset
• Complies with and follows workplace method statements
• Complies with and follows workplace risk assessments e.g. electrical safety
• Complies with all Health and Safety requirements on site and ensures any visitors to site are briefed accordingly

Requirements

• Knowledge of the following technologies:

1. Basic Active Directory, Scripting/PowerShell
2. MS Office / Office 365
3. Solar Winds or web helpdesk
4. AVG Anti-Virus
5. Windows Server 2012

• Good analytical skills in system diagnosis background
• Good knowledge of network configuration and diagnosis including VLANS
• Experience of setting up switches/LAN and completing basic configuration
• Knowledge of installation/maintenance of systems (electro/mechanical/IT), including IP address and physical installation for:

1. ANPR and CCTV cameras
2. Laser scanners
3. Ethernet cabling connection
4. Rebuilding local onsite PC/Laptop equipment

• Experience of fault finding/diagnosis/repair of PCBs and sub-assemblies
• Excellent customer service skills
• Strong communication skills both written and verbal
• Ability to pick up new technologies quickly
• Basic knowledge of security standards and practices
• Basic Knowledge of ITIL practices
• Flexible team player who thrives in environments requiring ability to effectively prioritise
• Results driven with a strong attention to detail
• Must have the ability to participate within a mobile technical team building good relationships with suppliers and sub-contractors.
• Methodical and disciplined approach to work
• High degree of accuracy and attention to detail
• Ability to organise and prioritise work in an effective manner
• Good analytical skills and an ability to define the precise nature of customer problems
• Ability to give specific and clear instructions and problem-solving advice
• Ability to work under pressure and remain decisive
• Ability to contribute to the definition and structuring of projects / improvement initiatives
• Ability to structure and draft technical documentation

Qualifications

• Bachelors Degree or equivalent
• At Least 3 years commercial experience in a similar field engineering support role
• Proficient in English – Written and Spoken. Arabic is an advantage
• Ability to use Visio, AutoCAD, MS Project, Accounting/Stock Control – desirable
• Experience in the tolling industry – desirable
• Ability to develop technical documentation for the non-technical user – desirable
• Must hold a full current clean driving license in Qatar
• Ability to be on call as a second line
• Able to work outside of normal working hours, on site, during agreed maintenance windows, specifically night time working.
• Ability to work out of hours at short notice if required to meet with the system operational constraints
• Authorised to work in Qatar on a permanent basis.

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