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Brunel Qatar Careers | Apply For Customer Service Manager Jobs Vacancy

Brunel Qatar Jobs 2021 Brunel Jobs in Qatar. Brunel Qatar Careers portal for Brunel Jobs. Qatar Government Jobs 2021 www.brunel.net Brunel Job Vacancy Website.

Qatar Jobs Aspirants who are searching for Brunel Qatar Jobs 2021 can check here latest Brunel Jobs in Qatar. Brunel Jobs Portal currently published a job notification to hire Customer Service Manager. All details of  Brunel Jobs 2021 available on official Brunel Qatar Careers website and below in this post. You can check all details in below. Candidates should read this post till the end to know Brunel Qatar Job vacancy requirement.


Brunel Qatar Jobs 2021 Customer Service Manager Jobs in Qatar

On Brunel Qatar Careers official website currently published a new Qatar Jobs notification for hire Customer Service Manager job vacancy in Qatar. Candidates who have required can apply for Brunel Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. Brunel Qatar Jobs Salary will be QAR 282699.00 a year expected.

Brunel Qatar Jobs Customer Service Manager Brief Details According to Official Brunel Qatar Careers Portal

Hiring Organisation Brunel
Name of the Position Customer Service Manager
Job Location Jobs in Doha
Salary QAR 282699.00 a year expected
Job Type Qatar Jobs

Job Description

  • Home
  • Vacancies
  • Customer Service Manager

About this role

  • Responsible for the daily running and management of the centre through the effective use of resources, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
  • Meeting and setting customer service targets as well as planning areas of improvement or development;
  • Ensure that calls, vehicle passage identification and classification and other customer services tasks are met by staff within agreed time scales and in an appropriate manner;
  • Monitor the quality of our service channels and our operational activity;
  • Carrying out needs assessments, performance reviews and cost/benefit analyses;
  • Setting and meeting performance targets for speed, efficiency and quality as well as acting accordingly when service levels drop;
  • Ensuring all relevant communications, records and data are updated and recorded;
  • Liaise with other managers, team leaders, operatives, third parties; gather information and resolve issues;
  • Maintaining up-to-date knowledge of industry developments and involvement in networks;
  • Monitoring random calls to improve quality, minimise errors and track operative performance;
  • Analyse, comment and action accordingly on customer satisfaction, team performance and manager activity reports;
  • Demonstrate an ability to communicate and empathize with customers directly, thereby assisting with the development of team members to deliver best practice resolutions;
  • Act as Voice of the Customer for senior management, summarize customer issues and follow up actions;
  • Coordinate and motivate call centre staff and manage staff recruitment, including coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
  • Reviewing the performance of staff, identifying training needs and planning training sessions;
  • Recording statistics, user rates and the performance levels of the centre and preparing reports;
  • Handling the most complex customer complaints or enquiries;
  • Handle escalations as per the Group’s policies and procedures;
  • Conduct monthly one to one meetings with each management team member to cover individual performance against KPI’s and other relevant updates;
  • Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
  • Design and/or execute change-management strategies.

Requirements

  • 5+ years of people management experience, preferably in a call centre environment;
  • Third level degree preferable;
  • Strong knowledge of MS Office programs;
  • Excellent people management, time management skills and communication skills;
  • A passion for customer service with strong customer focus and excellent telephone manner;
  • In-depth knowledge of internal procedures and policies and multi-channel support, combined with an excellent track record in efficiency and effectiveness;
  • Leadership skills and proven record in implementing motivational methods in which to drive performance to the next level;
  • A desire to help others work towards targets and develop their skills;
  • Confidence and a good business sense;
  • Ability to set, meet and exceed targets;
  • A focused and self-motivated approach to work;
  • Ability to analyse and review team performance, communicate expectations and instructions clearly and in a professional manner;
  • Experience managing change at different levels (individual, team, global team);
  • Excellent communication and presentation skills.

Do you have questions?

If you have questions or would like to discuss the details of this role, please contact Elaine Nina S Gregorio quoting publication number:
PUB304100


Brunel Qatar Jobs 2021 Telecoms Engineer Jobs in Qatar

On Brunel Qatar Careers official website currently published a new Qatar Jobs notification for hire Telecoms Engineer job vacancy in Qatar. Candidates who have Bachelor’s degree can apply for Brunel Qatar Jobs 2021. The Company will paid impressive monthly salary after selection. Brunel Qatar Jobs Salary will be QAR 7580.00 a month expected.

Brunel Qatar Jobs Telecoms Engineer Brief Details According to Official Brunel Qatar Careers Portal

Hiring Organisation Brunel
Name of the Position Telecoms Engineer
Job Location Jobs in Doha
Salary QAR 7580.00 a month expected
Job Type Qatar Jobs

Job Description

  • Home
  • Vacancies
  • Telecoms Engineer

About this role

1. Ensures agreed operational procedures associated with operating and controllingthe installed (or virtual) Telecommunication system hardware and software are followed. This may include configuration and maintenance of multiple Telecommunication system hardware or software platforms. Implements maintenance routines, utilising the appropriate tools and test equipment. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary;

2. Supports use of Telecommunication infrastructure management tools to collect and report on load and performance data and statistics. Carries out required monitoring, logging and reporting tasks;

3. Supports use of Telecommunication infrastructure management tools and test equipment to automate the provisioning, testing and deployment of new and changed Telecommunication system infrastructure. Facilitates and oversees installation, removal, upgrading and repair of equipment;

4. Identifies Telecommunication system operational problems and contributes to their resolution. Investigates, diagnoses and resolves low impact operational problems following incident management procedures, within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary. Takes action on known Telecommunicationsystem errors and documented workarounds, logging such actions and advising supervisor or specialists when management or specialist attention is required;

5. Installs or removes Telecommunication system hardware and/or software, using supplied installation instructions and tools; follows agreed standards, including those for Low voltage electrical work. Agrees the timing of the work with those affected, e.g. users, operations management, including, where appropriate, hand-over to client;

6. Conducts tests of the Telecommunication system hardware and/or software affected using supplied test procedures and diagnostic tools. Helps to resolve problems and faults, and corrects malfunctions, calling on help from more experienced colleagues if required;Documents results in accordance with agreed procedures;

7. Applies standard user/system interfaces, including reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures.

Requirements

  • Bachelor’s degree in Computer Science/Engineering, Information Technology, Electrical and Electronics Engineering, Information Systems or other relevant discipline;
  • 5 years of IT experience (ideally within Oil & Gas industry)Competent knowledge in core skill applications, tools, and techniques
    Conversant with relevant IT national and international standards Demonstrated experience in project management Demonstrated experience in IT support environment.

Do you have questions?

If you have questions or would like to discuss the details of this role, please contact Babu Harishchandra Jadhav quoting publication number:
PUB302131

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